FAQ's

MOST COMMON QUESTIONS

How do I find my size?

Are the shorts true to size?

What is the return policy?

Do you ship to my country?

Has my order been dispatched?

DELIVERY

When will my order be delivered?

What are your cut off times for order to be dispatched?

Do you deliver to PO Box addresses?

Where is my order dispatched from?

Will I be charged handling and custom fees?

ORDERS

Can I change or cancel my order after it has been made?

Do you offer a gift wrapping service?

I have not received my order confirmation email?

PAYMENT

What payment methods are accepted?

What currencies can I pay in?

Can I only make payment online?

How do I get a VAT refund?

GENERAL ENQUIRIES

Do you sell gift vouchers?

What if the short I want is out of stock?

Can I reserve a short?

PRODUCT INFORMATION

Where are Nicolas Alexander shorts manufactured?

EXCHANGE & RETURNS

What is the return policy at Nicolas Alexander?

How do I complete a return?

Can I exchange my order?

Do you offer free returns?

There is a fault with my short/s, what do I do?