How to return an item?
Step 1
To return an item, please contact us at info@nicolasalexanderswimwear.com and include the following details, as this will help facilitate the return.
- Full Name
- Order Number
- Item/s you would like to return
- If it is for an exchange, please tell us the item you want to exchange it for
- Reasons for return:
- Item does not fit
- The wrong item received
- Faulty/damaged item
- Other (please describe)
Step 2
Re-pack your item into its original packaging (the Nicolas Alexander padded mailer envelope). If you do not have this anymore, feel free to pack the item into another padded envelope or box.
Then proceed to send the return to the address listed below.
For security and peace of mind, we recommend that you use insured registered post to ensure safe and documented delivery as we cannot be held liable for any lost returned items.
Step 3
Refunds will be issued (less the original shipping charges) and exchanged items will be despatched as soon as the returned goods have been received and verified by us.
We will contact you if there are any concerns regarding availability.
Return Shipping Address
Attn: Nicolas Alexander
PO BOX 386, Noosa Heads, 4567, QLD, Australia
+61 468 930 668