On our website you will find a comprehensive size guide, which will help you to select the correct short for you. This size guide can be found on each product page. If you are unsure about which size you should order, we do offer a “no questions asked” return policy. In other words, if you are unsure of your size, order multiple sizes and return whichever one is not right within 14 days of purchase for a full refund.

As a general rule, our shorts are true to size. On our website you will find a comprehensive sizing guide, which we recommend you review before purchasing for the first time. 

When it comes to online purchases, we work on a “no questions asked” return policy. If for whatever reason you are not completely satisfied with your chosen purchase, just return it to us, in its original and unworn condition, with all labels and accessories intact, within 14 days of purchase. 

To initiate a return, please send an email to info@nicolasalexanderswimwear.com listing your:

1.     Full Name

2.     Order Number

3.     Item/s you would like to return

4.     If it is for an exchange, please tell us the item you want to exchange it for

5.     Reasons for return:

a)     Item does not fit

b)     Wrong item received

c)     Faulty/damaged item

d)     Other (please describe)

We will then reply with further instructions.

Purchased items that are returned to us remain the customer’s responsibility and a refund will not be given until we have received them. We recommend that you send your returns using a tracked service and that you retain proof of postage.

We want to make sure that everyone and anyone can purchase and enjoy our amazing shorts. If your country of choice is not stated in the delivery box at checkout stage, please contact us directly on info@nicolasalexanderswimwear.com and we will do our best to find a solution so that you can get your hands on a pair of Nicolas Alexander swim shorts. 

All orders are dispatched within 24 hours of payment being received. As soon as your order has been dispatched, we will send you a confirmation email, which will include a tracking code.

All of our Australian orders are sent out with Australia Post via registered mail. Please allow up to 24 hours for your tracking number to be sent through.

For international orders, we offer up to three (depending on your location) shipping options for you to choose from. Typically, you will be provided with the cheapest, fastest and best value options. 

When you reach the checkout stage and have entered your full address, you will be provided with the available delivery options along with respective price and estimated delivery time.

All orders are dispatched within 24 hours of payment being received. 

Typically, orders received before 11am (AEST) will be dispatched on the same business day. Orders received after 11am (AEST), will be dispatched the next business day. 

To ensure your order arrives safely, we are unable to accept any orders to PO Box addresses. We will only ship to valid and standard street addresses. 

Nicolas Alexander orders are dispatched from Queensland, Australia. 

If you do not live in Australia, please be aware that you may be charged additional customs fees, tariffs and taxes. These fees vary widely by country and unfortunately, we have no control over such fees. As such they are the responsibility of the customer. Please refer to your country's local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.

If you need to make any changes to your placed order, please contact us as soon as possible on info@nicolasalexanderswimwear.com. We will always do our best to make the requested amendments, but please bear in mind that due to postal deadlines this is not always possible. 

We do not offer your standard gift wrapping service. However, all our shorts when ordered online come packaged in a stylish and thoughtfully designed and branded garment bag, along with a NICOLAS ALEXANDER luggage tag and a thank you note.

If you do not receive an order confirmation email within 2 hours of placing your order, please check your junk inbox. If still nothing, please send an email to info@nicolasalexanderswimwear.com and we will look to reply within 24 hours. 

We accept all major credit and debit cards including American Express and we also offer the option to checkout with PayPal if preferred.

Although we have a multi-currency tab on our website, all final sales will be processed in British Pounds.

If you are not comfortable ordering online or just prefer to do it over the phone, that is not a problem at all. Simply send an email to info@nicolasalexanderswimwear.com with your shipping and billing address, the exact shorts you wish to order and a contact phone number. We will then look to call you back within 24 hours in order to complete the purchase.

NICOLAS ALEXANDER does not offer gift vouchers at this stage.

If the short you want is listed out of stock on our website, please send us an email on info@nicolasalexanderswimwear.com referencing the short name and size you want and we will do our best to locate a pair for you or at the very least let you know how long it may be before we can get a pair to you. 

We do not offer a reserve option for our shorts. 

Our shorts are manufactured in the textile rich North of Portugal with the very best Portuguese fabrics and our beautiful hardware is carefully selected from suppliers in Portugal and Italy. 

We want you to try our clothes worry-free, so we maintain a 'no questions asked' returns policy. If you need to exchange or return an item, simply return the item to us in its original condition (unworn, unaltered, unwashed, and with all tags attached) within 14 days of receipt, and we will issue a refund or exchange according to your preference.

How to return an item?

Step 1

To return an item, please contact us at info@nicolasalexanderswimwear.com and include the following details, as this will help facilitate the return.

1. Full Name
2. Order Number
3. Item/s you would like to return
4. If it is for an exchange, please tell us the item you want to exchange it for
5. Reasons for return:
1. Item does not fit
2. The wrong item received
3. Faulty/damaged item
4. Other (please describe)

Step 2

Re-pack your item into its original packaging (the Nicolas Alexander padded mailer envelope). If you do not have this anymore, feel free to pack the item into another padded envelope or box. 

Then proceed to send the return to the address listed below.

For security and peace of mind, we recommend that you use insured registered post to ensure safe and documented delivery as we cannot be held liable for any lost returned items. 

Step 3

Refunds will be issued (less the original shipping charges) and exchanged items will be despatched as soon as the returned goods have been received and verified by us.

We will contact you if there are any concerns regarding availability.

Return Shipping Address

Attn: Nicolas Alexander

PO BOX 386, Noosa Heads, 4567, QLD, Australia 

+61 468 930 668

We are also happy to perform an exchange for a different size and/or style. To request an exchange, please follow the return instruction.

The product must be returned unused, with all labels, accessories and original packaging also intact as new. Once this is approved you will be refunded directly to the source of payment. 

Orders are returned at the customers cost but replacements are then sent out free of charge if it is for an exchange.

First of all we offer our most sincerest of apologies if you experience a fault with our shorts. Our goal is to be striving for perfection each and every day in regard to all elements of Nicolas Alexander. However, if something does slip and you discover a fault/issue, simply send us an email on info@nicolasalexanderswimwear.com with details on the fault/issue along with proof of purchase within 10 days of receipt. We will then look to respond within 24 hours with instructions on how to proceed and get the situation fixed ASAP.